Junior Customer Service Administrator

Customer Service Administrator

We are looking for a detail-oriented and proactive Customer Service Administrator to join our team. In this role, you’ll support our Warehouse Team with order processing, resolving queries, and ensuring smooth day-to-day operations for a dedicated customer division.

What you’ll be doing:

• Process customer orders accurately and on time.
• Liaise with the Customer Services team, transport providers, and clients to resolve queries quickly.
• Provide daily, weekly, and monthly reports using Excel.
• Handle uplift requests and prepare supporting documentation.
• Support month-end processes and invoicing.
• Contribute to ongoing process improvements and follow company procedures.

What We’re Looking For:

• Previous customer service experience (an advantage).
• Strong communication skills with a professional and polite phone manner.
• Excellent attention to detail and problem-solving ability.
• Proactive approach with the ability to follow issues through to resolution.
• Comfortable working with processes, reports, and systems.

About us:

PRL, a family-owned Irish indigenous business, plays a vital role in supporting consumers in everyday living. As a leading provider of in-market sales, end-to-end solutions in freight, logistics and warehousing, we partner with flagship brands across various sectors to meet their unique needs. Our strong culture centers on people and values, fostering a sustainable future for our teams and company.

Recognised as a TOP Employer in 2026, PRL stands among 2,053 Top Employers across 121 countries/regions on five continents, underscoring our commitment to excellent people practices, policies, and working conditions.